Safety Guidelines
Aapki safety hamari pehli priority hai. Yeh tips zaroor follow karein.
Customers ke liye
Pehli visit me ID match karein
Provider ke profile pe selfie + aapse milne wala face match honi chahiye. Aadhaar ya driving license dekh sakte hain.
Advance payment se bachiye
Provider ka kaam start hone ke baad hi materials/advance dein. 100% advance kabhi nahi.
Written receipt zaroor lein
Amount, date, kaam ka scope — WhatsApp text bhi chalega.
Sensitive services — family member home pe rakhein
Maid, cook, elderly care — pehli visit pe ghar par koi family member ho.
Providers ke liye
Customer se call par confirm karein
Address, time, scope — visit se pehle confirm.
Cash payment — receipt sign karein
Apne records ke liye written receipt rakhein.
Suspicious behavior — Report karein
Koi customer abuse, harassment, ya unrealistic demand kare to turant Report button use karein.
Emergency: Agar koi safety issue hai — turant Police 100 / 112 dial karein. MITRA Connect platform ko bhi Report karein.